A brief visit to the emergency room last month reminded me of what an organization that’s pre-digital is like. Six people doing bureaucratic tasks and screening that are artifacts of a paper universe, all in the service of one doctor (and the need to get paid and not get sued). A 90-minute experience so we could see a doctor for ninety seconds.
Wasteful and even dangerous.
Even when they use technology, they have tons of isolated systems. Last time I was in the emergency room they had fancy tablets and wheel around PC’s, but then asked you the same questions and re-entered them 3 times. I actually asked if the machines didn’t have a network connection.. They had no answer.